MICE DESK Team & Contact - Your experts for hotel and convention sales automation

Evy combines operational hotel industry experience with analytical process expertise. From reception and management positions to strategic management, she has first-hand knowledge of the industry's processes. At MICE DESK, she is responsible for the analysis, optimization and implementation of efficient processes as well as the structured onboarding of new hotel partners. With her flair for detail, her strength in change management and her passion for clear structures, she ensures that hotels get off to a smooth start and benefit from MICE DESK's solutions in the long term.

Dennis Flesch brings an extraordinary combination of analytical depth, interdisciplinary thinking, and human warmth to his work at MICE DESK. As Onboarding & Process Manager, he guides hotels through the crucial phase of software implementation and ensures that technology, processes, and people come together smoothly. His path led him from natural sciences to humanities studies in Düsseldorf and London, and on to professional positions in music, gastronomy, and the hotel industry. It is precisely this diversity that makes him a bridge builder between technology, customers, and operational reality today. Dennis is responsible for the system-side preparation and integration of our AI-based platform Rocket AI at new partner hotels. In doing so, he translates requirements into clear action steps for the development team and, at the same time, ensures trouble-free use until go-live through training and close user enablement.

Artur comes from Yerevan, Armenia, and completed his Bachelor's degree in Business Administration in 2022. During his studies, he gained practical experience as a web developer before joining Munich Ventures as a project manager and later as a product owner. Artur has been part of MICE DESK for almost three years and is responsible for the further development of our core solution Rocket as Product Owner. His work is strongly product-focused and driven by automation: with expertise in RPA, AI and RFP process optimization, he leads interdisciplinary teams, coordinates releases and actively supports the successful implementation with our hotel partners. Through in-depth research in the field of property management systems, Artur creates digital solutions that reduce complexity, simplify processes and enable measurable efficiency gains.

Uwe has been active in the hotel industry for almost 30 years - including over 20 years at H-Hotels, most recently as Senior Vice President Sales. After another stint as CEO & COO at MEETA-X, he is now joining MICE DESK as Head of Sales & Marketing. As an experienced sales and marketing professional with international management experience, Uwe brings a deep understanding of the industry, strategic vision and a clear focus on results. He has supported numerous hotels with market entries, managed transformation processes and built teams that have a lasting impact. At MICE DESK, he is responsible for the strategic development of our sales model and the establishment of strong market and brand relationships - always with the aim of creating real added value for our partner hotels.

Michel brings with him a passion for sales and the hotel industry in an ideal combination. After training as a hotel specialist and graduating from the renowned Zurich Hotel Management School, he gained extensive operational and management experience in various Zurich hotels, always with close proximity to banqueting, events and conventions. His enthusiasm for our products is infectious and his understanding of the industry makes him a strong partner at eye level. He particularly appreciates the fact that he can continue to play an active role in shaping the hotel industry with us and still have time for his young family.

Marc has extensive experience in sales and the hotel industry. After holding management positions in the areas of sales, food & beverage and event management, he switched to internal sales and worked there successfully as a sales consultant for three years. He joined the MICE DESK sales team in July 2025 with a passion for digital innovations and AI-supported processes that create efficiency and enable genuine customer proximity. His combination of sales strength, service orientation and leadership experience makes him a committed partner for sustainable customer satisfaction and successful business relationships.

With over 20 years of experience in the hotel industry, Silvana stands for operational excellence, customer orientation and a keen sense of team leadership. At MICE DESK, she develops and supports the operational team with the aim of ensuring excellent service quality. Her particular strength lies in combining in-depth industry knowledge with technical know-how: she enables colleagues to use digital tools confidently and provides customers and employees with equally competent, clear and sustainable support.

As Head of MICE DESK Crew, Lisa-Marie König is responsible for the operational management of the entire Convention Sales Team at MICE DESK. Her focus is on ensuring smooth day-to-day operations, performance management, quality assurance, and the coordination of task force assignments.

Drawing on her professional background, Lisa-Marie brings extensive experience in operational project management for multiple hotels as well as in team leadership. She combines clear structures with a strong focus on the team and collective development.

Hans combines sound training and academic expertise: after completing his hotel management training and a bachelor's degree in applied leisure science at Bremen University of Applied Sciences, he now leads an operations team at MICE DESK with a clear structure and a strong focus on quality. As the first point of contact for his team, he ensures resource management, prioritization and coaching - from quotation processes to the induction of new colleagues. At the same time, he is an active role model, spending a large part of his time working directly on projects with hotels. With his commitment to feedback systems, SLA management and continuous development, Hans ensures that quality and team spirit go hand in hand.