DE
MICE DESK Crew: Your AI-powered Group & Convention Sales Team for Hotels
Our 50 experienced Group & Convention Sales Managers handle your meeting and event enquiries in your hotel’s branding – personally, precisely and up to 15× faster for hotels across Europe.
Group & Convention Sales Outsourcing That Feels In-House
MICE DESK Crew is more than a classic outsourcing service, it's your integrated Group & Convention Sales team.
Our MICE professionals take over your group and meeting requests directly in the hotel branding and work with the AI platform Rocket to automate processes and shorten response times.
Unlike agencies or call center services, MICE DESK Crew is a fully integrated part of your contracting and planning process. Directly in your systems, with your quality standards and under your brand.
Result: Your Goup & Convention Sales continue to run - only faster, more precisely and without staff shortages.
Your External Hotel Team with Genuine Hospitality DNA
MICE DESK Crew is staffed exclusively by experienced Group & Convention Sales Managers who themselves come from the hotel industry.
Every inquiry is personally checked, evaluated and answered with empathy - no standard texts, no bot.
Benefits:
Personal contacts with experience in the hotel industry
Authentic communication instead of call center scripts
100 % DACH know-how & cultural security
Fixed contact for every hotel or cluster
"Our crew think like hoteliers, speak your language and work on your behalf."
Result: Every request is qualified and can be processed within minutes.
How Your Group & Convention Sales Operate with
MICE DESK Crew
Your MICE DESK Crew takes care of the entire request process: from email to invoice verification. Supported by Rocket AI, the managers work directly in your PMS and sales & catering tool.
Overview of the process:
Review of all incoming requests - Rocket AI analyzes content and prioritizes immediately.
Revenue management reconciliation - human decision based on your strategy.
Capacity block in the PMS - automated & error-free.
Offer preparation in hotel branding - personal & CI-compliant.
Follow-up & upselling advice - active follow-up and additional sales.
Contract & Function Sheet - structured handover to Operations.
Invoice control & closing - secure to the end.
The result: a fully controlled process - managed by humans, optimized by AI.
Your Brand Remains Visible – MICE DESK Crew Works Behind the Scenes
MICE DESK Crew is a white label sales service for hotels.
From email signature to offer layout, the crew appears exclusively under your brand. Your guests see your hotel - not us.
"Our guests don't notice that MICE DESK Crew is external, they just feel that everything works faster."
Result: Your brand remains strong - your sales run smoothly.
Measurable Performance – Delivered by People
Key Results:
-80 % processing time → more time for your guests
+32 % conversion rate → more bookings, less idle time
100 % inquiry coverage → no lead is left lying around
0 % Personnel expenses → full relief
Experience and Results That Speak for Themselves
““MICE DESK Crew is like an extension of our own team - professional, empathetic and always available.””
““Since MICE DESK Crew, we no longer have any unanswered inquiries - and our guests notice the quality.””
““Our Sales Managers now have more time to focus on clients on property instead of being tied to their desks.””
““For group inquiries, the greatest time savings come from entering bookings directly into the PMS. That process used to consume a significant amount of our team’s time.””
Ready to Relieve Your Group & Convention Sales Team?
Experience how MICE DESK Crew can take the pressure off your hotel immediately - with 50 experienced Group & Convention Sales Managers working on behalf of your brand.
No minimum term, no risk - start flexibly with your MICE DESK Crew.
Frequently asked questions about MICE DESK Crew
-
MICE DESK Crew is not a classic outsourcing or call center service, but a white label partner that works directly in your hotel - with your systems, processes and standards.
Our Group & Convention Sales Managers act like internal employees, communicate on behalf of your hotel and create offers in your corporate design.
The decisive difference: You benefit from human hospitality expertise combined with AI-supported efficiency - 15× faster, but always personal.Result: Outsourcing effect without loss of control - your Convention Sales remains true to the brand, professional and measurably more efficient.
-
Yes, completely.
Your MICE DESK Crew works directly in your property management system (PMS) and sales & catering systems - for example Oracle OPERA, protel, SIHOT, Delphi or Event Temple.
Integration with the Rocket platform means that data is automatically synchronized, duplicate entries are avoided and all processes are documented.Advantage: No system breaks, no media breaks - MICE DESK Crew is technically and organizationally part of your team.
-
The start with MICE DESK Crew is usually possible within 2 to 4 weeks. After a short onboarding call:
the technical connection of your systems
training your dedicated crew members on your hotel branding and pricing logic
a joint test run under real conditions.
Many hotels are already productive in live operation after just 30 days.
-
Yes - MICE DESK Crew is designed for individual hotels as well as for hotel groups and multi-property structures.
For groups, we offer centralized crew models in which several hotels are managed via a common sales structure.
This enables:Uniform offer quality and response times
Cluster-based capacity control
Central data and sales transparency
Result: Scalable Group & Convention Sales for hotel groups - without additional personnel costs.
-
Data security is a top priority.
MICE DESK Crew works exclusively in accordance with European data protection standards (GDPR).
All systems and data connections are encrypted (TLS/SSL), all crew members receive regular GDPR-certified training and work via secure remote workstations.
Customer data remains in the hotel's system at all times - no external data transfer.Compliant, secure and auditable - tested according to EU GDPR.