The hotel industry is on the brink of technological change. With the advent of Robotic Process Automation (RPA), a world of new opportunities is opening up to modernize processes, increase efficiency and revolutionize the customer experience.

MICE DESK offers a unique, hybrid concept of technological innovation and highly qualified specialist support. With our model, you can professionalize your convention sales - without financial risk.

From now on, we will be providing regular insights into best practice cases and exciting technical developments. This section highlights how our solutions are changing the industry in the long term and creating real added value.

Several times a year we analyze the response and offer times as well as the offer quality of conference hotels - and now in November the latest results are here.

Outsourcing solutions are already widely used in the USA and globally. However, Germany has also recognized that outsourcing is a viable model for the future.

The partnership with D11Z and Scalehouse Capital with a 7-digit investment underlines innovation and market leadership in convention sales.

Our new integration into the Opera Cloud enables up to three times faster processing of inquiries and bookings. We are very pleased that parts of our solution are now available via the Oracle Hospitality Integration Platform (OHIP).

The faster a high-quality quote is sent, the more likely it is that an inquiry will turn into a booking. We wanted to know how much the conversion rates really depend on the offer times and took a close look at our internal figures.

This time, we expanded our market analysis once again and compared the German market with Switzerland. We wanted to find out in which country the conference hotel industry responds faster and more qualitatively to event inquiries.

In the turbulent waters of life, we are constantly confronted with storms that put our stability to the test. Like experienced captains, we have to learn to keep a clear course and navigate our crew safely through the rough seas.

The requirements of hoteliers have changed and we have therefore developed an innovative pricing model that adapts more flexibly to the needs of our customers.

We are extremely proud to have received approval for the ERDF/JTF Innovation Premium 2021 to 2027. Our application was submitted at the end of 2023, and now we have received official approval. We are delighted that this support will enable us to implement our project. Our goal is to advance innovative and intelligent technology.

This year, for the first time, we were represented with our own booth at ITB 2024. After three days of the trade fair, many exciting discussions, and a fantastic MICE Night at NIO House, we draw our conclusions.

From March 5 to 7, we will be presenting ourselves and our services at Booth 111 in Hall 7.1c, and will also be offering presentation space to three other high-profile sub-exhibitors. Together, we offer a diverse range of services in the areas of business travel, technology, and hospitality.

In the dynamic landscape of the MICE industry, especially in the area of convention sales, time plays a crucial role. It is not just a resource, but a crucial factor that can determine the success or failure of a (conference) hotel.

In the dynamic year and a half since MICE DESK was founded, we have continuously developed our services and achieved impressive growth. As a solution provider for hotels in the convention sales sector, we are now taking a decisive step forward in addressing the shortage of staff and skilled workers.

June 2022 marked the official launch of our company, MICE DESK. Since then, we have distinguished ourselves not only through our decentralized structure but also through our unique character. We started out in a design office before moving into a small startup office at the Felix Suites in Leipzig.